At Brandio.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, this Refund & Return Policy explains how you can request a return, exchange, or refund.

1. Returns Eligibility

You can request a return or exchange if:

  • The product is unused, unopened, and in its original packaging.
  • The request is made within 14 days of delivery.

Please note: Perfumes that have been opened, used, or damaged are not eligible for return due to hygiene and safety reasons.

2. How to Request a Return

To request a return or exchange:

  1. Contact our customer support via:
    Email: support@brandio.com
  2. Provide your order number and reason for return.
  3. Our team will review your request and provide instructions for returning the item.

3. Refunds

  • Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
  • Approved refunds will be processed within 7–10 business days.
  • Refunds will be issued using the original payment method.

4. Exchanges

  • If you prefer an exchange, we will ship a replacement product after we receive the original item.
  • Exchanges are subject to product availability.

5. Shipping Costs

  • Customers are responsible for return shipping costs unless the product is defective or damaged on arrival.
  • We recommend using a trackable shipping method to ensure your return reaches us safely.

6. Damaged or Defective Items

  • If your product arrives damaged or defective, please contact us immediately with a photo of the item.
  • We will provide a replacement or full refund at no additional cost.

7. Contact Us

For any questions regarding returns, refunds, or exchanges, reach out to us:
Email: support@brandiohub.com